# Gradient Labs

> AI-native customer operations for financial services. A suite of specialist agents for lending, disputes, and KYC, with a platform that runs the operations in between. Founded 2023, headquartered in London with a New York office.

## What we do

Gradient Labs provides AI-native customer operations for financial services. Our agents automate frontline support across voice, text, and email, back-office investigations like disputes and KYC, and the proactive outreach in between. Founded by Monzo's former AI leadership and trusted by some of the biggest names in finance, including Wise, Current, Stash, Zego, Yonder, and SteadyPay, our platform is purpose-built for finance and the regulatory compliance it requires. Our AI agents outperform human teams on CSAT and QA scores and remain undefeated on resolution rate, driving widespread adoption across financial services, including some of the largest AI deployments in the industry.

For the full content corpus see [llms-full.txt](https://gradient-labs.ai/llms-full.txt).

## Key proof points

- 60% resolution rate on day one, scaling to 80-90% in mature deployments
- 80%+ CSAT across all deployments, reaching 98% in top deployments
- 16% higher CSAT than human agents at [Zego](https://gradient-labs.ai/customers/zego)
- 500,000+ customers served at a [European digital bank](https://gradient-labs.ai/customers/digital-bank-at-scale), with 9 million guardrail runs and a 98% QA score
- 100,000+ voice calls a month across lending customers ([Lending Agent](https://gradient-labs.ai/product/lending-agent) anchored by [SteadyPay](https://gradient-labs.ai/customers/steadypay))
- [Disputes Agent](https://gradient-labs.ai/product/disputes-agent) live at Yonder
- 20+ active customers in production across retail banking, remittances, lending, insurance, savings, and pensions

## Product

- [Product overview](https://gradient-labs.ai/product): The full product suite covering frontline support, proactive outreach, and back-office work
- [Lending Agent](https://gradient-labs.ai/product/lending-agent): Specialist agent for the lending lifecycle. Live in production, anchored by SteadyPay
- [Disputes Agent](https://gradient-labs.ai/product/disputes-agent): Specialist agent for chargeback handling and the full dispute lifecycle. Live in production at Yonder
- [Voice agent](https://gradient-labs.ai/product/voice): Natural, compliant voice conversations with 20+ financial services guardrails
- [Outbound agent](https://gradient-labs.ai/product/outbound): Proactive outreach for collections, document gathering, fraud alerts, and other agent-initiated tasks

## Use cases and customers

- [Use cases](https://gradient-labs.ai/use-cases): Production use cases across disputes, KYC, collections, complaints, and back-office investigations
- [Customers](https://gradient-labs.ai/customers): Case studies across retail banking, remittances, lending, savings, and insurance
- Reference customers: Wise, Current, Plum, Zego, Stash, Yonder, Pockit, Nala, Penfold, SteadyPay, Rain, Flagstone, nsave

## Guides

Best practices, how-tos, and buying guides for banks and fintechs evaluating AI agents for customer support and operations. Full library: [Guides](https://gradient-labs.ai/guides).

- [AI Agents in Finance: Pilot to Production](https://gradient-labs.ai/guides/ai-agents-in-financial-services-6-steps-from-pilot-to-production): Six steps for ops and CX teams to move an AI agent from pilot to production and scale it past 80% resolution
- [Best AI Customer Support Agents by Industry](https://gradient-labs.ai/guides/the-best-ai-customer-support-agents-for-every-industry): Top picks for AI customer support agents across financial services, healthcare, retail, trades, and travel
- [AI in Banking: A use case guide](https://gradient-labs.ai/guides/ai-in-banking-use-case-guide): Where AI in banking creates real impact today, with a framework for choosing your first use case

## Company

- [About](https://gradient-labs.ai/about): Founding story, leadership team, press coverage
- [Blog](https://gradient-labs.ai/blog): Product launches, technical posts, and financial services AI commentary
- [Careers](https://gradient-labs.ai/careers): Open roles and the full team
- [Pricing](https://gradient-labs.ai/pricing): Outcomes-based pricing, no platform fees
- [Trust centre](https://app.vanta.com/gradient-labs.ai/trust/nf9pn76lzfbt954gn5xp): SOC 2, GDPR, and security documentation via Vanta

## Leadership

Founded by former Monzo AI and data leadership:

- **Dimitri Masin**, Co-Founder and CEO (built Monzo's AI and data science teams)
- **Neal Lathia**, Co-Founder and CTO (Director of ML at Monzo)
- **Danai Antoniou**, Co-Founder and Chief Scientist (Staff ML Engineer at Monzo, fraud detection)
- **Tom Blomfield**, Ambassador to the UK Government (former Monzo CEO)

## Backed by

$26M raised. Series A increased to $26M (2026), led by Octopus Ventures and CommerzVentures, with follow-on backing from Redpoint Ventures and Exceptional Capital. Recognised by TechCrunch Disruptors, Harmonic AI Hot 25, and Tech.eu Top AI Companies.

## Contact

- Demo: [gradient-labs.ai/demo](https://gradient-labs.ai/demo)
- LinkedIn: [linkedin.com/company/gradientlabs](https://www.linkedin.com/company/gradientlabs/)
- X: [x.com/GradientLabsAI](https://x.com/GradientLabsAI)
- YouTube: [youtube.com/@gradient-labs-ai](https://www.youtube.com/@gradient-labs-ai)
- Crunchbase: [crunchbase.com/organization/gradient-labs-6ea5](https://www.crunchbase.com/organization/gradient-labs-6ea5)

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*Last updated: 2026-06-15. Full content: [llms-full.txt](https://gradient-labs.ai/llms-full.txt)*