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See Gradient's AI Agent in action
See Gradient's AI Agent in action
Scale your entire customer service operation — from simple queries to complex cases. Fill in the form and we'll email you back the same business day.
Trusted by customer-obsessed innovators
Trusted by customer-obsessed innovators
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Frequently asked questions
Why should we use Gradient's AI agent instead of Ada, Ultimate or Fin?
Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:
Guaranteed quality where the AI agent performs on par or better than your current human agents.
You have a complex business with hundreds of non trivial procedures.
You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.
You are a regulated company or just really care about risk management and strong governance.
How does your pricing work?
We have a simple outcomes based pricing model where you pay only for successful query resolutions that our AI agent was able to deliver. No platform fees, no minimum volumes.
Are you offering co-pilots for our human agents?
No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.
How much technical integration does it require?
If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).
If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.
Can we use Gradient Labs' AI agent on top of our in-house support platform?
Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.
Have questions?
Frequently asked questions
Why should we use Gradient's AI agent instead of Ada, Ultimate or Fin?
Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:
Guaranteed quality where the AI agent performs on par or better than your current human agents.
You have a complex business with hundreds of non trivial procedures.
You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.
You are a regulated company or just really care about risk management and strong governance.
How does your pricing work?
We have a simple outcomes based pricing model where you pay only for successful query resolutions that our AI agent was able to deliver. No platform fees, no minimum volumes.
Are you offering co-pilots for our human agents?
No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.
How much technical integration does it require?
If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).
If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.
Can we use Gradient Labs' AI agent on top of our in-house support platform?
Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.
Have questions?
Frequently asked questions
Why should we use Gradient's AI agent instead of Ada, Ultimate or Fin?
Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:
Guaranteed quality where the AI agent performs on par or better than your current human agents.
You have a complex business with hundreds of non trivial procedures.
You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.
You are a regulated company or just really care about risk management and strong governance.
How does your pricing work?
We have a simple outcomes based pricing model where you pay only for successful query resolutions that our AI agent was able to deliver. No platform fees, no minimum volumes.
Are you offering co-pilots for our human agents?
No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.
How much technical integration does it require?
If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).
If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.
Can we use Gradient Labs' AI agent on top of our in-house support platform?
Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.