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Get a personalised demo

Feel the difference with AI agents built for finance

Compliant

Built-in guardrails for FS regulations

Accurate

Understands intent to resolve more queries

Empathetic

Better CSAT than most human teams

Have questions?

Frequently asked questions

Why should I choose Gradient Labs over other AI support agents?

Other AI support agents are great for non-regulated industries, but Financial Services is different. There are strict regulations, complex SOPs, and sensitive subject matter that requires careful handling.

Gradient Labs was purpose-built for finance with:

• FS-specific guardrails on every turn. Each agent comes with Financial Services safety rules, policy checks, and language controls already in place. This keeps conversations compliant, reduces the risk of misguiding a customer, and ensures sensitive topics are handled with care.

• Real understanding of customer intent. Many agents go for best effort, meaning they answer immediately even when the customer’s intent is unclear. We take a more human approach, asking follow-up questions as needed to get to the root of the issue. This leads to higher resolution rates and less frustration.

• Full operational depth, including back-office work. Most support work happens behind the scenes, an area many AI agents never touch. We break that bottleneck. When an issue is flagged, our agent investigates, gathers the right evidence, and applies your rules. It either resolves the issue or routes a complete case file to a human for oversight.

• Results that speak for themselves. Our agents consistently drive higher CSAT than most human teams.

How complex is the integration process?

If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20–50% of the easiest customer queries (this number heavily depends on the nature of your business).

If you are looking for a real step change in automation, e.g. tackling 80–90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.

Can Gradient Labs run on our existing support platform?

Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.

Do you use a single LLM?

No, we haven't partnered with just one provider. Due to the rapid advancements in LLM development, our AI agent isn't tied to a single source. Our system enables quick experimentation and adoption of new models as they become available. This ensures that your AI agent is always supported by the best-in-class models from Anthropic, Google, and OpenAI. Additionally, this approach reduces risk; if one provider faces an issue, we seamlessly switch to others.

Do you offer co-pilots for our human agents?

No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.

How does pricing work?

We have a simple outcomes based pricing model without platform fees, where you pay only for successful query resolutions that our AI agent was able to deliver.

Have questions?

Frequently asked questions

Why should I choose Gradient Labs over other AI support agents?

Other AI support agents are great for non-regulated industries, but Financial Services is different. There are strict regulations, complex SOPs, and sensitive subject matter that requires careful handling.

Gradient Labs was purpose-built for finance with:

• FS-specific guardrails on every turn. Each agent comes with Financial Services safety rules, policy checks, and language controls already in place. This keeps conversations compliant, reduces the risk of misguiding a customer, and ensures sensitive topics are handled with care.

• Real understanding of customer intent. Many agents go for best effort, meaning they answer immediately even when the customer’s intent is unclear. We take a more human approach, asking follow-up questions as needed to get to the root of the issue. This leads to higher resolution rates and less frustration.

• Full operational depth, including back-office work. Most support work happens behind the scenes, an area many AI agents never touch. We break that bottleneck. When an issue is flagged, our agent investigates, gathers the right evidence, and applies your rules. It either resolves the issue or routes a complete case file to a human for oversight.

• Results that speak for themselves. Our agents consistently drive higher CSAT than most human teams.

How complex is the integration process?

If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20–50% of the easiest customer queries (this number heavily depends on the nature of your business).

If you are looking for a real step change in automation, e.g. tackling 80–90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.

Can Gradient Labs run on our existing support platform?

Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.

Do you use a single LLM?

No, we haven't partnered with just one provider. Due to the rapid advancements in LLM development, our AI agent isn't tied to a single source. Our system enables quick experimentation and adoption of new models as they become available. This ensures that your AI agent is always supported by the best-in-class models from Anthropic, Google, and OpenAI. Additionally, this approach reduces risk; if one provider faces an issue, we seamlessly switch to others.

Do you offer co-pilots for our human agents?

No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.

How does pricing work?

We have a simple outcomes based pricing model without platform fees, where you pay only for successful query resolutions that our AI agent was able to deliver.

Have questions?

Frequently asked questions

Why should I choose Gradient Labs over other AI support agents?

Other AI support agents are great for non-regulated industries, but Financial Services is different. There are strict regulations, complex SOPs, and sensitive subject matter that requires careful handling.

Gradient Labs was purpose-built for finance with:

• FS-specific guardrails on every turn. Each agent comes with Financial Services safety rules, policy checks, and language controls already in place. This keeps conversations compliant, reduces the risk of misguiding a customer, and ensures sensitive topics are handled with care.

• Real understanding of customer intent. Many agents go for best effort, meaning they answer immediately even when the customer’s intent is unclear. We take a more human approach, asking follow-up questions as needed to get to the root of the issue. This leads to higher resolution rates and less frustration.

• Full operational depth, including back-office work. Most support work happens behind the scenes, an area many AI agents never touch. We break that bottleneck. When an issue is flagged, our agent investigates, gathers the right evidence, and applies your rules. It either resolves the issue or routes a complete case file to a human for oversight.

• Results that speak for themselves. Our agents consistently drive higher CSAT than most human teams.

How complex is the integration process?

If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20–50% of the easiest customer queries (this number heavily depends on the nature of your business).

If you are looking for a real step change in automation, e.g. tackling 80–90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.

Can Gradient Labs run on our existing support platform?

Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.

Do you use a single LLM?

No, we haven't partnered with just one provider. Due to the rapid advancements in LLM development, our AI agent isn't tied to a single source. Our system enables quick experimentation and adoption of new models as they become available. This ensures that your AI agent is always supported by the best-in-class models from Anthropic, Google, and OpenAI. Additionally, this approach reduces risk; if one provider faces an issue, we seamlessly switch to others.

Do you offer co-pilots for our human agents?

No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.

How does pricing work?

We have a simple outcomes based pricing model without platform fees, where you pay only for successful query resolutions that our AI agent was able to deliver.