Customer stories
Hear from our customers
See how financial services teams are using AI agents to transform customer support and deliver exceptional experiences at scale.
How Pockit scaled to 70% resolution with AI
SteadyPay scales AI outbound collections
The largest AI agent deployment in banking
How Zego redefined their customer experience
Optimising customer support at Plum
Morse: Scaling support during growth spikes
Quotes
Impressed customers,
happy end-users
Otto, Gradient Labs’ AI agent, has been a game-changer for us. With a 98% CSAT, it delivers superb customer experiences. We especially value how closely Otto matches our tone of voice, ensuring interactions feel seamless and personal.
We’re excited to continue integrating further, in particular, we look forward to Otto helping us manage fraud and financial crime alerts more efficiently.
MC Glover
Chief Operating Officer
but u are actually helping me, are you virtual? I thought u were a human!
Plum
User
Thank you, have a nice day, my favorite bank.
Wise
User
Gradient Labs’ AI solution delivered impressive results with minimal effort on our part.
The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT (80%) and resolution rate (52%) validated our choice.
Yoan Jedrowiak
Head of Customer Success
You were so good and helpful, I did actually think you were a person for the whole conversation.
Morse
User
Thank you for your support, you’ve been great. Pass on to your manager.
Rain
User
Not at all, thanks for the quick help! Send me a csat survey if you can!
Nala
User
Otto you genius — it was my VPN blocking it. Thanks for your help! 🙌
Yonder
User
Quotes
Impressed customers,
happy end-users
Otto, Gradient Labs’ AI agent, has been a game-changer for us. With a 98% CSAT, it delivers superb customer experiences. We especially value how closely Otto matches our tone of voice, ensuring interactions feel seamless and personal.
We’re excited to continue integrating further, in particular, we look forward to Otto helping us manage fraud and financial crime alerts more efficiently.
MC Glover
Chief Operating Officer
but u are actually helping me, are you virtual? I thought u were a human!
Plum
User
Thank you, have a nice day, my favorite bank.
Wise
User
Gradient Labs’ AI solution delivered impressive results with minimal effort on our part.
The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT (80%) and resolution rate (52%) validated our choice.
Yoan Jedrowiak
Head of Customer Success
You were so good and helpful, I did actually think you were a person for the whole conversation.
Morse
User
Thank you for your support, you’ve been great. Pass on to your manager.
Rain
User
Not at all, thanks for the quick help! Send me a csat survey if you can!
Nala
User
Otto you genius — it was my VPN blocking it. Thanks for your help! 🙌
Yonder
User
Quotes
Impressed customers,
happy end-users
Otto, Gradient Labs’ AI agent, has been a game-changer for us. With a 98% CSAT, it delivers superb customer experiences. We especially value how closely Otto matches our tone of voice, ensuring interactions feel seamless and personal.
We’re excited to continue integrating further, in particular, we look forward to Otto helping us manage fraud and financial crime alerts more efficiently.
MC Glover
Chief Operating Officer
but u are actually helping me, are you virtual? I thought u were a human!
Plum
User
Thank you, have a nice day, my favorite bank.
Wise
User
Gradient Labs’ AI solution delivered impressive results with minimal effort on our part.
The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT (80%) and resolution rate (52%) validated our choice.
Yoan Jedrowiak
Head of Customer Success
You were so good and helpful, I did actually think you were a person for the whole conversation.
Morse
User
Thank you for your support, you’ve been great. Pass on to your manager.
Rain
User
Not at all, thanks for the quick help! Send me a csat survey if you can!
Nala
User
Otto you genius — it was my VPN blocking it. Thanks for your help! 🙌
Yonder
User
Trusted by financial innovators
Trusted by financial innovators
Trusted by financial innovators
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