🎉 Announcing our $13m Series A led by Redpoint Ventures →

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The only customer ops AI agent built for financial services

Our AI agent resolves complex customer service queries end-to-end. Delivering quality, efficiency and compliance at every step.

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Trusted by financial innovators

Customer story

Trusted by financial innovators

Customer story

Trusted by financial innovators

Customer story

Product

AI engineered to transform customer service

No tradeoffs between customer experience, compliance and operational efficiency — you get all three.

Superhuman performance at scale

Our AI Agent delivers 80+ CSAT across all our customers, reaching up to 98% in optimal implementations. Even in complex, sensitive financial conversations that typically challenge automation.

Deep automation from day one

Achieve 40–60% resolution rates from day one, without additional training or configuration. Our onboarding specialists will then partner with you to increase resolution accuracy beyond 80%.

Compliance with full control

We understand regulatory nuances. You don't have to worry about black-box outputs, compliance gaps, or hidden risks from automated interactions.

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Customer story

Gradient Lab’s AI agent significantly enhanced Zego’s CSAT scores, achieving 77% compared to 61% for human agents. According to customer reviews, the AI agent is already considered the 'best human'.

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Beyond frontline support

I need a new card

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Typical AI agents

Typical AI agents handle simple frontline support queries, which represent only 10–25% of customer operations.

Gradient Labs

Beyond frontline support

I need a new card

I can’t log in

Can you upgrade me to Platinum?

Typical AI agents

Typical AI agents handle simple frontline support queries, which represent only 10–25% of customer operations.

Gradient Labs

Additionally automates specialist support and back-office processes, covering the remaining 75% others can’t. Therefore automating the full depth of customer ops.

I need a new card

I can’t log in

Can you upgrade me to Platinum?

Help! I see unauthorised transactions

I want to file a complaint

I can’t pay my loan

Fraud investigations

Money laundering investigations

Beyond frontline support

I need a new card

I can’t log in

Can you upgrade me to Platinum?

Typical AI agents

Typical AI agents handle simple frontline support queries, which represent only 10–25% of customer operations.

Gradient Labs

Beyond frontline support

I need a new card

I can’t log in

Can you upgrade me to Platinum?

Typical AI agents

Typical AI agents handle simple frontline support queries, which represent only 10–25% of customer operations.

Gradient Labs

Beyond frontline support

I need a new card

I can’t log in

Can you upgrade me to Platinum?

Typical AI agents

Typical AI agents handle simple frontline support queries, which represent only 10–25% of customer operations.

Gradient Labs

Enterprise-grade security

Secure & responsible AI by design

SOC 2 certified

Banking-grade data handling security with full SOC 2 certification.

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SOC 2 certified

Banking-grade data handling security with full SOC 2 certification.

Learn more

SOC 2 certified

Banking-grade data handling security with full SOC 2 certification.

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Enterprise ready

SSO, comprehensive audit logs, and role-based permissions that scale flexibly.

Resilience at the core

Robust failover system across multiple cloud and LLM providers for uninterrupted service.

Multi-model AI

Always powered by the latest from OpenAl, Anthropic, and Google with rapid adoption of new releases for cutting-edge performance.

GDPR Ready

Fully GDPR compliant for transparent data handling and protection.

Auto quality assurance

Continuous automated quality checks ensuring consistent, reliable performance.

Blog

Our latest insights

Featured

$13M Series A to automate customer operations in financial services

We are thrilled to announce our $13M Series A led by Redpoint Ventures, with participation from Exceptional Capital, Liquid 2, LocalGlobe, Puzzle Ventures, and more. At Gradient Labs, we've built the first compliant AI platform for the financial services industry, and we are excited to expand globally, partnering with more firms to transform their customer operations.

Company

Jul 8, 2025