AI-native customer operations for financial services
A suite of specialist agents for lending, disputes, and KYC with a platform that runs the operations in between.
End-to-end automation
We handle what others hand off
The results speak for themselves
80-90%
80-90%
Peak resolution rate
Peak resolution rate
98% CSAT
98% CSAT
Consistently outperforming human teams
Outperforming human teams
Outperforming human teams
32M
32M
Customers served
Customers served by our AI agents
Customers served
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 16% higher scores than their human agents.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 16% higher scores than their human agents.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 16% higher scores than their human agents.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 16% higher scores than their human agents.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
Gradient Labs' AI agent significantly enhanced Zego's CSAT scores, achieving 77% (compared to 61% for human agents).
SteadyPay scaled their outbound collections calls with Gradient Labs' AI voice agent, achieving a 60% success rate among engaged customers, and a 20% jump in lapsed customer re-engagement.
Pockit reached 70% resolution rate and 80% CSAT with Gradient Labs' AI agent. Their next goal with the partnership is to reach 100% automation rate.
Gradient Labs' AI agent setup took Plum just 30 minutes and no engineering effort, achieving a 98.6% QA score and 80% CSAT.
How it works
The operating system for customer operations
Multiple specialised agents, working together
Each agent is purpose-built for distinct long-running processes in financial services, working together to automate your most complex customer operations.
Multiple specialised agents, working together
Each agent is purpose-built for distinct long-running processes in financial services, working together to automate your most complex customer operations.
Provably compliant at every step
Multiple specialised agents, working together
Pre-configured to comply with global regulations and consumer protection laws, with 20+ guardrails out of the box.
Purpose-built for financial services, each agent works together to automate your most complex operations.
Provably compliant at every step
Pre-configured to comply with global regulations and consumer protection laws, with 20+ guardrails out of the box.
Sounds human (on every channel)
Delight customers with natural conversations on email, text, and voice, achieving higher CSAT than human teams.
Trained on your SOPs and best human agents
Learns from real conversations, not just your help centre, and executes natural-language procedures that mirror your operations.
Integrations
Works with your existing stack, from day one
Most AI agents stop at the help desk. We also plug into the financial systems where the work actually happens. Connect over API, upload a CSV, or start inside the tools you already use.
Enterprise-grade security
Secure & responsible AI by design
Resilience at the core
Robust failover system across multiple cloud and LLM providers for uninterrupted service.
GDPR Ready
Fully GDPR compliant for transparent data handling and protection.
20+ guardrails on every turn
Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.
Enterprise ready
SSO, comprehensive audit logs, and role-based permissions that scale flexibly.
Multi-model AI
Always powered by the latest from OpenAl, Anthropic, and Google with rapid adoption of new releases for cutting-edge performance.
Auto quality assurance
Continuous automated quality checks ensuring consistent, reliable performance.
Global regulatory coverage
Built for US, UK, and EU rules: FCA Consumer Duty, CONC, Reg E and Reg Z, PSD2, GDPR, and the EU AI Act.
Resilience at the core
Robust failover system across multiple cloud and LLM providers for uninterrupted service.
GDPR Ready
Fully GDPR compliant for transparent data handling and protection.
20+ guardrails on every turn
Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.
Enterprise ready
SSO, comprehensive audit logs, and role-based permissions that scale flexibly.
Multi-model AI
Always powered by the latest from OpenAl, Anthropic, and Google with rapid adoption of new releases for cutting-edge performance.
Auto quality assurance
Continuous automated quality checks ensuring consistent, reliable performance.
Global regulatory coverage
Built for US, UK, and EU rules: FCA Consumer Duty, CONC, Reg E and Reg Z, PSD2, GDPR, and the EU AI Act.
Resilience at the core
Robust failover system across multiple cloud and LLM providers for uninterrupted service.
GDPR Ready
Fully GDPR compliant for transparent data handling and protection.
20+ guardrails on every turn
Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.
Enterprise ready
SSO, comprehensive audit logs, and role-based permissions that scale flexibly.
Multi-model AI
Always powered by the latest from OpenAl, Anthropic, and Google with rapid adoption of new releases for cutting-edge performance.
Auto quality assurance
Continuous automated quality checks ensuring consistent, reliable performance.
Global regulatory coverage
Built for US, UK, and EU rules: FCA Consumer Duty, CONC, Reg E and Reg Z, PSD2, GDPR, and the EU AI Act.
Resilience at the core
Robust failover system across multiple cloud and LLM providers for uninterrupted service.
GDPR Ready
Fully GDPR compliant for transparent data handling and protection.
20+ guardrails on every turn
Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.
Enterprise ready
SSO, comprehensive audit logs, and role-based permissions that scale flexibly.
Multi-model AI
Always powered by the latest from OpenAl, Anthropic, and Google with rapid adoption of new releases for cutting-edge performance.
Auto quality assurance
Continuous automated quality checks ensuring consistent, reliable performance.
Global regulatory coverage
Built for US, UK, and EU rules: FCA Consumer Duty, CONC, Reg E and Reg Z, PSD2, GDPR, and the EU AI Act.
Enterprise ready
SSO, comprehensive audit logs, and role-based permissions that scale flexibly.
Resilience at the core
Robust failover system across multiple cloud and LLM providers for uninterrupted service.
Multi-model AI
Always powered by the latest from OpenAl, Anthropic, and Google with rapid adoption of new releases for cutting-edge performance.
GDPR Ready
Fully GDPR compliant for transparent data handling and protection.
Auto quality assurance
Continuous automated quality checks ensuring consistent, reliable performance.
20+ guardrails on every turn
Financial-services-specific guardrails run on every turn of conversation to keep interactions safe and compliant, every time.
Global regulatory coverage
Built for US, UK, and EU rules: FCA Consumer Duty, CONC, Reg E and Reg Z, PSD2, GDPR, and the EU AI Act.
Partners in your success
People who've done this before,
on your side from day one
People who've done this before, on your side from day one
Whether you're starting with a single use case or automating an entire workflow end-to-end, our AI delivery team will support you every step of the way.
We come from finance and have helped dozens of companies navigate the compliance hurdles, integrations, and QA it takes to go live.
We come from a wide range of technology leaders and fast-paced startups:
Ready to automate more?
Put your customer operations on auto-pilot
Ready to automate more?
Put your customer operations on auto-pilot
Ready to automate more?