Scale your service

Scale your service

Scale your service

The only customer ops AI agent built for financial services

Our AI agent resolves complex customer service queries end-to-end. Delivering quality, efficiency and compliance at every step.

Trusted by financial innovators 

Trusted by financial innovators 

Trusted by financial innovators 

Product

Product

Product

AI engineered to transform customer service

No tradeoffs between customer experience, compliance and operational efficiency — you get all three.

Superhuman performance at scale

Superhuman performance at scale

Our AI Agent delivers 80+ CSAT across all our customers, reaching up to 98% in optimal implementations. Even in complex, sensitive financial conversations that typically challenge automation.

Our AI Agent delivers 80+ CSAT across all our customers, reaching up to 98% in optimal implementations. Even in complex, sensitive financial conversations that typically challenge automation.

Yonder 98% CSAT
Plum 52% resolution rate on day one

Deep automation from day one

Deep automation from day one

Achieve 40–60% resolution rates from day one, without additional training or configuration. Our onboarding specialists will then partner with you to increase resolution accuracy beyond 80%.

Achieve 40–60% resolution rates from day one, without additional training or configuration. Our onboarding specialists will then partner with you to increase resolution accuracy beyond 80%.

Compliance with full control

Compliance with full control

We understand regulatory nuances. You don't have to worry about black-box outputs, compliance gaps, or hidden risks from automated interactions.

We understand regulatory nuances. You don't have to worry about black-box outputs, compliance gaps, or hidden risks from automated interactions.

Customer guardrails and AI guardrails

Customer story

Customer story

Customer story

Zego customer quote

Gradient Lab’s AI agent significantly enhanced Zego’s CSAT scores, achieving 77% compared to 61% for human agents. According to customer reviews, the AI agent is already considered the 'best human'.

Beyond frontline support

Typical AI agents

Gradient Labs

Typical AI agents handle simple frontline support queries, which represent only 10–25% of customer operations.

Beyond frontline support

Typical AI agents

Gradient Labs

Typical AI agents handle simple frontline support queries, which represent only 10–25% of customer operations.

Typical AI agents

Gradient Labs

Gradient Labs additionally automates specialist support & back-office processes, covering the remaining 75% others can’t. Therefore automating the full depth of customer ops.

Beyond frontline support

Typical AI agents

Gradient Labs

Typical AI agents handle simple frontline support queries, which represent only 10–25% of customer operations.

Beyond frontline support

Typical AI agents

Gradient Labs

Typical AI agents handle simple frontline support queries, which represent only 10–25% of customer operations.

Beyond frontline support

Typical AI agents

Gradient Labs

Typical AI agents handle simple frontline support queries, which represent only 10–25% of customer operations.

Enterprise-grade security

Enterprise-grade security

Enterprise-grade security

Secure & responsible AI by design

Resilience at the core

Robust failover system across multiple cloud and LLM providers for uninterrupted service.

GDPR Ready

Fully GDPR compliant for transparent data handling and protection.

Auto quality assurance

Continuous automated quality checks ensuring consistent, reliable performance.

Ready to automate more?

Meet the only AI customer service built for Finance

Ready to automate more?

Meet the only AI customer service built for Finance

Ready to automate more?

Meet the only AI customer service built for Finance