One AI agent across your entire support operation
Start with frontline support that meets your bar
Built for financial services from the ground up. Our AI agent handles conversations across every channel, reasons through complex scenarios, takes appropriate actions — meeting your compliance and CX standards. This is our proven foundation.
A procedural agent you control
A live document experience where you define how the AI agent should think through problems, give answers and take actions — all in plain language. No coding required.
Built-in finserv guardrails
We’ve designed a proprietary suite of guardrails that meet the compliance and safety needs of financial services. The AI agent runs these guardrails on every turn of a conversation.
Always learning, always improving
“What would a human do?” is our guiding principle. The AI agent learns how your team handles high-stakes conversations, their tone of voice, your policies. It continuously improves to match your standards.
Reach out proactively with the same quality standard
When problems can’t wait for customers to contact you, our AI agent reaches out proactively — with the same quality and context, resolving issues end-to-end.
Leave no-reply messages behind
Document collection. Payment failures. Fraud alerts. Our AI agent doesn’t just send messages — it starts conversations. Customers can reply with questions and get immediate, contextual responses. Whether you initiate outreach or it’s triggered by system alerts or team workflows, the agent handles it conversationally across any channel.
Take on back-office operations - same agent, same system
When systems flag issues, our AI agent investigates by gathering evidence, applying your rules, and escalating with case files for full human oversight.
Break the bottleneck
Back-office queues slow everything down. Suspicious activity, compliance issues, operational exceptions — the AI agent handles these tasks as they’re triggered. Reducing team workload, accelerating resolutions, and preventing customer requests from sitting in unnecessarily long queues.
The platform powering the AI agent
Easy integration
Sits on your existing support platform, so no risky time-consuming replatforming.
Omnichannel support
Handle customer conversations across phone, chat, email, SMS, and social media. One agent, every channel.
Human oversight
Set approval requirements for sensitive decisions. Review and control agent actions throughout.
Multi-lingual support
Supports conversations in multiple languages with the same quality and regulatory rigour.
Deploy with confidence
Test every scenario in our web app before deployment. Go live knowing exactly how your agent will perform.
Real-time monitoring
Track agent performance, resolution rates, and customer satisfaction in real-time. Spot issues before they become problems.
