Product
Product
Meet Otto:
an AI agent with superhuman quality
90% of customer service time isn't spent answering simple questions. Customers switch topics, use unexpected language, and need help reviewing policies, checking data, or taking action. Otto handles these complex interactions seamlessly, end-to-end.
Procedure following AI agent
Most chatbots can’t handle this complexity, but our agent can read and synthesise any plain language guidance.
Conversation, not exasperation
Doesn’t feel like negotiating with a brick wall. Responds naturally and sensitively in conversation, just like a human would.
Unearths actionable insights
Categorises, weighs and surfaces the issues your customers are facing totally automatically.
Absorbs your collective wisdom
Learns about your company, products and customers’ needs by reading your knowledge base and previous support chats, and gets smarter all the time.
Easy integration
Sits on your existing support platform, so no risky time-consuming replatforming.
Total confidence before you deploy
Test everything end-to-end in our web app before our agent gets near any actual customers.
Procedure following AI agent
Most chatbots can’t handle this complexity, but our agent can read and synthesise any plain language guidance.
Conversation, not exasperation
Doesn’t feel like negotiating with a brick wall. Responds naturally and sensitively in conversation, just like a human would.
Unearths actionable insights
Categorises, weighs and surfaces the issues your customers are facing totally automatically.
Absorbs your collective wisdom
Learns about your company, products and customers’ needs by reading your knowledge base and previous support chats, and gets smarter all the time.
Easy integration
Sits on your existing support platform, so no risky time-consuming replatforming.
Total confidence before you deploy
Test everything end-to-end in our web app before our agent gets near any actual customers.
Procedure following AI agent
Most chatbots can’t handle this complexity, but our agent can read and synthesise any plain language guidance.
Conversation, not exasperation
Doesn’t feel like negotiating with a brick wall. Responds naturally and sensitively in conversation, just like a human would.
Unearths actionable insights
Categorises, weighs and surfaces the issues your customers are facing totally automatically.
Absorbs your collective wisdom
Learns about your company, products and customers’ needs by reading your knowledge base and previous support chats, and gets smarter all the time.
Easy integration
Sits on your existing support platform, so no risky time-consuming replatforming.
Total confidence before you deploy
Test everything end-to-end in our web app before our agent gets near any actual customers.
Trusted by
financial innovators
Trusted by
financial innovators
Trusted by
financial innovators
Customers
Impressed customers,
happy end-users
Otto, Gradient Labs' AI agent, has been a game-changer for us. With a 98% CSAT, it delivers superb customer experiences. We especially value how closely Otto matches our tone of voice, ensuring interactions feel seamless and personal. We're excited to continue integrating further, in particular, we look forward to Otto helping us manage fraud and financial crime alerts more efficiently."
MC Glover
VP of Strategy & Operations
Gradient Labs' AI solution delivered impressive results with minimal effort on our part. The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT (80%) and resolution rate (52%) validated our choice.
Yoan Jedrowiak
Head of Customer Success
Not at all, thanks for the quick help! Send me a csat survey if you can!
Nala user
You were so good and helpful, I did actually think you were a person for the whole conversation.
Sling Money user
Thank you for your support, you've been great. Pass on to your manager.
Rain user
Otto you genius - it was my VPN blocking it. Thanks for your help! 🙌
Yonder user
Customers
Impressed customers,
happy end-users
Otto, Gradient Labs' AI agent, has been a game-changer for us. With a 98% CSAT, it delivers superb customer experiences. We especially value how closely Otto matches our tone of voice, ensuring interactions feel seamless and personal. We're excited to continue integrating further, in particular, we look forward to Otto helping us manage fraud and financial crime alerts more efficiently."
MC Glover
VP of Strategy & Operations
Gradient Labs' AI solution delivered impressive results with minimal effort on our part. The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT (80%) and resolution rate (52%) validated our choice.
Yoan Jedrowiak
Head of Customer Success
Not at all, thanks for the quick help! Send me a csat survey if you can!
Nala user
You were so good and helpful, I did actually think you were a person for the whole conversation.
Sling Money user
Thank you for your support, you've been great. Pass on to your manager.
Rain user
Otto you genius - it was my VPN blocking it. Thanks for your help! 🙌
Yonder user
Customers
Impressed customers,
happy end-users
Otto, Gradient Labs' AI agent, has been a game-changer for us. With a 98% CSAT, it delivers superb customer experiences. We especially value how closely Otto matches our tone of voice, ensuring interactions feel seamless and personal. We're excited to continue integrating further, in particular, we look forward to Otto helping us manage fraud and financial crime alerts more efficiently."
MC Glover
VP of Strategy & Operations
Gradient Labs' AI solution delivered impressive results with minimal effort on our part. The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT (80%) and resolution rate (52%) validated our choice.
Yoan Jedrowiak
Head of Customer Success
Not at all, thanks for the quick help! Send me a csat survey if you can!
Nala user
You were so good and helpful, I did actually think you were a person for the whole conversation.
Sling Money user
Thank you for your support, you've been great. Pass on to your manager.
Rain user
Otto you genius - it was my VPN blocking it. Thanks for your help! 🙌
Yonder user
Have questions?
Frequently asked questions
Why should we use Gradient's AI agent instead of Ada, Ultimate or Fin?
Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:
Guaranteed quality where the AI agent performs on par or better than your current human agents.
You have a complex business with hundreds of non trivial procedures.
You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.
You are a regulated company or just really care about risk management and strong governance.
How does your pricing work?
We have a simple outcomes based pricing model where you pay only for successful query resolutions that our AI agent was able to deliver. No platform fees, no minimum volumes.
Are you offering co-pilots for our human agents?
No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.
How much technical integration does it require?
If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).
If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.
Can we use Gradient Labs' AI agent on top of our in-house support platform?
Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.
Have questions?
Frequently asked questions
Why should we use Gradient's AI agent instead of Ada, Ultimate or Fin?
Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:
Guaranteed quality where the AI agent performs on par or better than your current human agents.
You have a complex business with hundreds of non trivial procedures.
You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.
You are a regulated company or just really care about risk management and strong governance.
How does your pricing work?
We have a simple outcomes based pricing model where you pay only for successful query resolutions that our AI agent was able to deliver. No platform fees, no minimum volumes.
Are you offering co-pilots for our human agents?
No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.
How much technical integration does it require?
If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).
If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.
Can we use Gradient Labs' AI agent on top of our in-house support platform?
Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.
Have questions?
Frequently asked questions
Why should we use Gradient's AI agent instead of Ada, Ultimate or Fin?
Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:
Guaranteed quality where the AI agent performs on par or better than your current human agents.
You have a complex business with hundreds of non trivial procedures.
You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.
You are a regulated company or just really care about risk management and strong governance.
How does your pricing work?
We have a simple outcomes based pricing model where you pay only for successful query resolutions that our AI agent was able to deliver. No platform fees, no minimum volumes.
Are you offering co-pilots for our human agents?
No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.
How much technical integration does it require?
If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).
If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.
Can we use Gradient Labs' AI agent on top of our in-house support platform?
Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.
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Meet the only customer ops AI agent built for financial services
Ready to automate more?
Meet the only customer ops AI agent built for financial services
Ready to automate more?