About us
About us
About us
We’re building AI agents that provide superhuman quality, specialist support
Our next frontier is to drive its expertise beyond customer service, into the complex world of high-risk back office processes.
Team
Team
Team
Our founding team have created and scaled world-class systems
Dimitri Masin
Dimitri Masin
Co Founder & CEO
Dimitri was Monzo’s 20th employee, growing and leading the data team of 100+
Danai Antoniou
Danai Antoniou
Co Founder & Chief Scientist
Led the creation of an industry-first fraud detection system, setting new standards for fincrime detection
Arthur Ceccotti
Backend Engineer
Boris Kachscovsky
Backend Engineer
Chrissy Schmid
Operations Lead
Devan Kuleindiren
Backend Engineer
Eliot Miller
Backend Engineer
Ibrahim Faruqi
AI Engineer
Irina Bednova
Backend Engineer
Jack Taylor
Product Engineer
Jason Liggi
Product Engineer
Michelle Constante
Designer
Rob Knight
AI Engineer
Theo Windebank
Backend Engineer
Vlad Tokarev
Backend Engineer
Yulia Yan
Customer Ops & AI Delivery
Zeshan Amjad
Backend Engineer
Chris Day
AI Delivery Lead
Tom Inglis
Account Executive
Arthur Ceccotti
Backend Engineer
Boris Kachscovsky
Backend Engineer
Chrissy Schmid
Operations Lead
Devan Kuleindiren
Backend Engineer
Eliot Miller
Backend Engineer
Ibrahim Faruqi
AI Engineer
Irina Bednova
Backend Engineer
Jack Taylor
Product Engineer
Jason Liggi
Product Engineer
Michelle Constante
Designer
Rob Knight
AI Engineer
Theo Windebank
Backend Engineer
Vlad Tokarev
Backend Engineer
Yulia Yan
Customer Ops & AI Delivery
Zeshan Amjad
Backend Engineer
Chris Day
AI Delivery Lead
Tom Inglis
Account Executive
Arthur Ceccotti
Backend Engineer
Boris Kachscovsky
Backend Engineer
Chrissy Schmid
Operations Lead
Devan Kuleindiren
Backend Engineer
Eliot Miller
Backend Engineer
Ibrahim Faruqi
AI Engineer
Irina Bednova
Backend Engineer
Jack Taylor
Product Engineer
Jason Liggi
Product Engineer
Michelle Constante
Designer
Rob Knight
AI Engineer
Theo Windebank
Backend Engineer
Vlad Tokarev
Backend Engineer
Yulia Yan
Customer Ops & AI Delivery
Zeshan Amjad
Backend Engineer
Chris Day
AI Delivery Lead
Tom Inglis
Account Executive
We come from a wide range of technology leaders and fast-paced startups
Backed by world-class investors
Backed by world-class investors
Backed by world-class investors
Latest press
Latest press
Latest press
Gradient Labs in the press
For logos and images view our media kit
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
Gradient Labs transforms financial services customer support with Claude
July 23
Exclusive: Monzo alumni raise $13m for AI customer service agents for financial services
July 8
Gradient Labs uses AI agents to resolve complex customer issues in financial services
July 28
London-based Gradient Labs raises over €11 million for its AI customer service agent
July 8
Dimitri Masin, CEO & Co-Founder at Gradient Labs – Interview Series
May 22
ICYMI fintech funding round-up: Belong, BridgePort, Gradient Labs, and more
July 11
London’s Gradient Labs Raises €11M for AI Customer Service
July 8
14 female founders to watch in AI
March 21
Monzo alumni raise £2.8m led by LocalGlobe for AI customer service agents that ‘act like humans’
August 20, 2024
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Meet the only AI customer service built for Finance
Ready to automate more?
Meet the only AI customer service built for Finance
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