About us

About us

About us

We’re building AI agents that provide superhuman quality, specialist support

Our next frontier is to drive its expertise beyond customer service, into the complex world of high-risk back office processes.

Gradient Labs team photo
Gradient Labs team photo
Gradient Labs team photo

Leadership

Leadership

Leadership

Our founding team have created and scaled world-class systems

Photo of Dimitri Masin
Photo of Dimitri Masin
Photo of Dimitri Masin

Dimitri Masin

Dimitri Masin

Co Founder & CEO

Dimitri was Monzo’s 20th employee, growing and leading the data team of 100+

Photo of Danai Antoniou
Photo of Danai Antoniou
Photo of Danai Antoniou

Danai Antoniou

Danai Antoniou

Co Founder & Chief Scientist

Led the creation of an industry-first fraud detection system, setting new standards for fincrime detection

Photo of Neal Lathia
Photo of Neal Lathia
Photo of Neal Lathia

Neal Lathia

Neal Lathia

Co Founder & CTO

Built Monzo’s machine learning infrastructure that powers dozens of use cases across ops, fincrime and product

We come from a wide range of technology leaders and fast-paced startups

Backed by world-class investors

Backed by world-class investors

Backed by world-class investors

Founding story

Founding story

Founding story

The story behind Gradient Labs

Dimitri, Neal, and Danai met at Monzo–the UK’s most popular neobank–where they started and scaled the Data Science and Machine Learning disciplines.

In the earliest days of the bank, its lower volumes of customer support meant that agents could deliver an unimaginably personal experience to each customer: a level of service that is truly challenging to scale as a company grows. Dimitri, Neal, and Danai spent years working on automation projects across customer operations and financial crime systems, at the intersection of AI, product, and regulatory compliance.

Gradient Labs was born after the launch of GPT-4. Weekends spent hacking with new LLMs showed that it was now possible to entirely automate most of the manual, repetitive work in the financial services–delivering safe, compliant, and exceptional customer experiences.

The initial team spent 14 months developing in stealth, focusing on quality to build something financial institutions could trust to handle support autonomously. When Gradient Labs finally launched their flagship AI agent in 2024, it outperformed even the best human on support teams and earned customer satisfaction scores of up to 98%. 

Gradient Labs has grown to over 20 employees and secured a Series A round in 2025, continuing to drive its vision of delivering exceptional customer service at scale across regulated industries.

Danai, Neal and Dimitri in Seville

Danai, Neal and Dimitri in Seville

At a glance

Gradient Labs in numbers

Founded

Humans

AI Agents

End users

At a glance

Gradient Labs in numbers

Founded

Humans

AI Agents

End users

At a glance

Gradient Labs in numbers

Founded

Humans

AI Agents

End users

Latest press

Latest press

Latest press

Gradient Labs in the press

For logos and images view our press kit.

Ready to automate more?

Meet the only AI customer service built for Finance

Ready to automate more?

Meet the only AI customer service built for Finance

Ready to automate more?

Meet the only AI customer service built for Finance