Great to connect here at Money 20|20
Great to connect here at Money 20|20
Let's keep the conversation going. Find us in the Startup Hub Booth SH04 or request a follow-up.
Let's keep the conversation going. Find us in the Startup Hub Booth SH04 or request a follow-up.
Proven results
Proven results
50%
50%
78%
78%
Resolution rate on day one & after optimisation
Resolution rate on day one & after optimisation
86%
86%
CSAT
CSAT
Results out-of-the-box
Results out-of-the-box
52%
52%
Resolution rate on day one
Resolution rate on day one
80%
80%
CSAT on day one
CSAT on day one
Product
Product
Product
An AI agent with superhuman quality
90% of customer service time isn't spent answering simple questions. Customers switch topics, use unexpected language, and need help reviewing policies, checking data, or taking action. Our AI agent handles these complex interactions seamlessly, end-to-end.
Procedure following AI agent
Most chatbots can’t handle this complexity, but our agent can read and synthesise any plain language guidance.
Conversation, not exasperation
Doesn’t feel like negotiating with a brick wall. Responds naturally and sensitively in conversation, just like a human would.
Unearths actionable insights
Categorises, weighs and surfaces the issues your customers are facing totally automatically.
Absorbs your collective wisdom
Learns about your company, products and customers’ needs by reading your knowledge base and previous support chats, and gets smarter all the time.
Easy integration
Sits on your existing support platform, so no risky time-consuming replatforming.
Total confidence before you deploy
Test everything end-to-end in our web app before our agent gets near any actual customers.
Procedure following AI agent
Most chatbots can’t handle this complexity, but our agent can read and synthesise any plain language guidance.
Conversation, not exasperation
Doesn’t feel like negotiating with a brick wall. Responds naturally and sensitively in conversation, just like a human would.
Unearths actionable insights
Categorises, weighs and surfaces the issues your customers are facing totally automatically.
Absorbs your collective wisdom
Learns about your company, products and customers’ needs by reading your knowledge base and previous support chats, and gets smarter all the time.
Easy integration
Sits on your existing support platform, so no risky time-consuming replatforming.
Total confidence before you deploy
Test everything end-to-end in our web app before our agent gets near any actual customers.
Procedure following AI agent
Most chatbots can’t handle this complexity, but our agent can read and synthesise any plain language guidance.
Conversation, not exasperation
Doesn’t feel like negotiating with a brick wall. Responds naturally and sensitively in conversation, just like a human would.
Unearths actionable insights
Categorises, weighs and surfaces the issues your customers are facing totally automatically.
Absorbs your collective wisdom
Learns about your company, products and customers’ needs by reading your knowledge base and previous support chats, and gets smarter all the time.
Easy integration
Sits on your existing support platform, so no risky time-consuming replatforming.
Total confidence before you deploy
Test everything end-to-end in our web app before our agent gets near any actual customers.
Trusted by
financial innovators
Trusted by
financial innovators
Trusted by
financial innovators
Have questions?
Frequently asked questions
Why should we use Gradient's AI agent instead of Ada, Ultimate or Fin?
Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:
Guaranteed quality where the AI agent performs on par or better than your current human agents.
You have a complex business with hundreds of non trivial procedures.
You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.
You are a regulated company or just really care about risk management and strong governance.
How much technical integration does it require?
If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).
If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.
Can we use Gradient Labs' AI agent on top of our in-house support platform?
Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.
Have you partnered with a single LLM provider?
No, we haven't partnered with just one provider. Due to the rapid advancements in LLM development, our AI agent isn't tied to a single source. Our system enables quick experimentation and adoption of new models as they become available. This ensures that your AI agent is always supported by the best-in-class models from Anthropic, Google, and OpenAI. Additionally, this approach reduces risk; if one provider faces an issue, we seamlessly switch to others.
Are you offering co-pilots for our human agents?
No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.
How does your pricing work?
We have a simple outcomes based pricing model without platform fees, where you pay only for successful query resolutions that our AI agent was able to deliver.
Have questions?
Frequently asked questions
Why should we use Gradient's AI agent instead of Ada, Ultimate or Fin?
Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:
Guaranteed quality where the AI agent performs on par or better than your current human agents.
You have a complex business with hundreds of non trivial procedures.
You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.
You are a regulated company or just really care about risk management and strong governance.
How much technical integration does it require?
If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).
If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.
Can we use Gradient Labs' AI agent on top of our in-house support platform?
Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.
Have you partnered with a single LLM provider?
No, we haven't partnered with just one provider. Due to the rapid advancements in LLM development, our AI agent isn't tied to a single source. Our system enables quick experimentation and adoption of new models as they become available. This ensures that your AI agent is always supported by the best-in-class models from Anthropic, Google, and OpenAI. Additionally, this approach reduces risk; if one provider faces an issue, we seamlessly switch to others.
Are you offering co-pilots for our human agents?
No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.
How does your pricing work?
We have a simple outcomes based pricing model without platform fees, where you pay only for successful query resolutions that our AI agent was able to deliver.
Have questions?
Frequently asked questions
Why should we use Gradient's AI agent instead of Ada, Ultimate or Fin?
Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:
Guaranteed quality where the AI agent performs on par or better than your current human agents.
You have a complex business with hundreds of non trivial procedures.
You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.
You are a regulated company or just really care about risk management and strong governance.
How much technical integration does it require?
If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).
If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.
Can we use Gradient Labs' AI agent on top of our in-house support platform?
Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.
Have you partnered with a single LLM provider?
No, we haven't partnered with just one provider. Due to the rapid advancements in LLM development, our AI agent isn't tied to a single source. Our system enables quick experimentation and adoption of new models as they become available. This ensures that your AI agent is always supported by the best-in-class models from Anthropic, Google, and OpenAI. Additionally, this approach reduces risk; if one provider faces an issue, we seamlessly switch to others.
Are you offering co-pilots for our human agents?
No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.
How does your pricing work?
We have a simple outcomes based pricing model without platform fees, where you pay only for successful query resolutions that our AI agent was able to deliver.
Ready to automate more?
Meet the only AI customer service built for Finance
Ready to automate more?
Meet the only AI customer service built for Finance
Ready to automate more?