AI Customer Service that works. We'll outperform your provider or pay you $10k →

AI Customer Service that works.
We'll outperform your provider or pay you $10k →

White paper

White paper

White paper

Best practices for AI in customer support

Best practices for AI in customer support

This white paper provides practical, actionable guidance for technology and operations professionals implementing AI solutions in customer support.

Unlike typical white papers filled with obvious advice and marketing jargon, our recommendations come from direct conversations with more than 100 companies actively automating customer service, combined with seven years of enterprise support automation experience.

This white paper provides practical, actionable guidance for technology and operations professionals implementing AI solutions in customer support.

Unlike typical white papers filled with obvious advice and marketing jargon, our recommendations come from direct conversations with more than 100 companies actively automating customer service, combined with seven years of enterprise support automation experience.

Background lines
Background lines

What's inside?

What's inside?

What's inside?

Table of contents

  • Overview of the current AI landscape in customer support
  • Understanding what AI solutions will solve your support use cases
  • How to think about the value
  • Buy vs. build discussion
  • Automation partner selection
  • POC process
  • Common implementation pitfalls and how to avoid them
  • Bonus material for regulated industries
Sample of the best practices for AI in customer support white paper
Sample of the best practices for AI in customer support white paper
Sample of the best practices for AI in customer support white paper