Best practices for AI in customer support
This white paper provides practical, actionable guidance for technology and operations professionals implementing AI solutions in customer support.
Unlike typical white papers filled with obvious advice and marketing jargon, our recommendations come from direct conversations with more than 100 companies actively automating customer service, combined with seven years of enterprise support automation experience.
Table of contents
Overview of the current AI landscape in customer support
Understanding what AI solutions will solve your support use cases
How to think about the value
Buy vs. build discussion
Automation partner selection
POC process
Common implementation pitfalls and how to avoid them
Bonus material for regulated industries
