Use cases
Financial crime review
Run financial crime reviews faster, without manual handoffs between support and compliance.
Tags
AI Agent
Inbound
Back office
Channel
Chat
Category
Fraud
Industry
Remittances
Crypto
Investment & trading
What it does
When a customer reaches out because they can't transact or their account is restricted, they want to know what's happening immediately.
Behind the scenes, that usually means your support team opening a ticket with compliance, waiting for the review, checking back, then updating the customer. Each handoff adds delay, and cases fall through the cracks.
With Gradient Labs, you can now automate the entire loop. The AI agent opens a ticket with compliance, keeps the customer conversation live, and updates them the moment your compliance team reaches a decision.
Cases that used to stall between support and compliance now close without anyone manually tracking them.
How it works
The Gradient Labs AI agent explains that standard checks are in place, without revealing internal team names or ticket details. It then creates a ticket with your compliance team via API or an MCP integration with your existing tools (e.g. Linear).
From there, it waits for the ticket status to change, while staying in the conversation and responding to any other questions the customer has. When the compliance team marks the ticket as done, the agent tells the customer their account is active again.
If the status changes to anything unexpected, it triggers Ask a Human to loop in your support team. The customer stays in one conversation the whole time.
See it in action
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