When a borrower says they're struggling, gather the context, run the back-office review, and resolve against your forbearance policies.

Take every inbound collections call. Authenticate, explain the balance, capture promises to pay, and negotiate plans within your rules.

Handle every active-borrower query: balances, statements, payment dates, direct debit, settlements, and more. Real time, every channel.

Call new borrowers the moment their loan funds. Walk through the schedule, set up autopay, and handle early questions.

Work through chargebacks automatically, from evidence collection to filing.

Process ISA transfer-out requests from dozen of providers and formats, at scale.

Handle policy cancellations and auto-renewals automatically, from retention to processing.

Capture first notifications of loss and route claims automatically across voice, email, and text.

Proactively contact customers approaching delinquency, explain the consequences, and secure a payment commitment or plan.

Investigate missing or unexpected payments, working with transaction data to identify what happened and resolve the case.