How Wise gives customers faster, clearer support at scale

We sat down with Wise's Rohan Basu, Global Head of Operations, and Jergan Callebaut, Product Lead for Customer Support, to discuss how AI - and Wise’s partnership with Gradient Labs - is helping customers get faster, clearer support at scale.

The conversation covers resolution over deflection, quality at scale, and the role of human teams in the moments where trust matters most.