ROI calculator

What you save with Gradient Labs

People who've done this before, on your side from day one

Enter your average cost per contact and monthly volume to see what you'd save with Gradient Labs agents each year.

Tell us about your operation

If you're unsure, use our defaults.

Your estimated saving with Gradient Labs

£660k
per year, in a mature deployment resolving 80% of 50,000 contacts each month.
55%
of handling cost removed
£1.38
saved per resolution
£0.90
cost per contact

Tell us about your operation

If you're unsure, use our defaults.

Your estimated saving with Gradient Labs

£660k
per year, in a mature deployment resolving 80% of 50,000 contacts each month.
55%
of handling cost removed
£1.38
saved per resolution
£0.90
cost per contact

By contact type

By contact type

Where the saving comes from

Most savings come from complex, time-consuming queries. At 80% resolution rate, here is how those savings break down.

Quick questions,
the first 30% of contacts
$120k
Saved each year
Routine requests,
the next 20%
$120k
Saved each year
Complex cases,
the next 30%
$420k
Saved each year
Quick questions,
the first 30% of contacts
$120k
Saved each year
Routine requests,
the next 20%
$120k
Saved each year
Complex cases,
the next 30%
$420k
Saved each year
Quick questions,
the first 30% of contacts
$120k
Saved each year
Routine requests,
the next 20%
$120k
Saved each year
Complex cases,
the next 30%
$420k
Saved each year

Deployment timeline

Deployment timeline

How your savings grow over time

As resolution increases, the agent takes on more complex cases with longer handling times, so savings grow faster than the resolution rate. The stages below reflect a typical Gradient Labs deployment.

Handling cost removed, by resolution rate
0%25%50%75%100%Day one32% of cost savedMature55% of cost saved0%10%20%30%40%50%60%70%80%90%100%Resolution rate
StageResolution rateSaved per resolutionHandling cost removedSaved each year
Day one60%$1.0632%$380k
Month 170%$1.2443%$520k
Months 3–680%$1.3855%$660k
Month 6 onwards85%$1.5365%$780k
StageResolution rateSaved per resolutionHandling cost removedSaved each year
Day one60%$1.0632%$380k
Month 170%$1.2443%$520k
Months 3–680%$1.3855%$660k
Month 6 onwards85%$1.5365%$780k
Handling cost removed, by resolution rate
0%25%50%75%100%Day one32% of cost savedMature55% of cost saved0%10%20%30%40%50%60%70%80%90%100%Resolution rate
StageResolution rateSaved per resolutionHandling cost removedSaved each year
Day one60%$1.0632%$380k
Month 170%$1.2443%$520k
Months 3–680%$1.3855%$660k
Month 6 onwards85%$1.5365%$780k
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How pricing works

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Put your customer operations on auto-pilot

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