Gradient Labs
AI-native customer operations for financial services. A suite of specialist agents for lending, disputes, and KYC, with a platform that runs the operations in between. Founded 2023, headquartered in London with a New York office.
What we do
Gradient Labs provides AI-native customer operations for financial services. Our agents automate frontline support across voice, text, and email, back-office investigations like disputes and KYC, and the proactive outreach in between. Founded by Monzo's former AI leadership and trusted by some of the biggest names in finance, including Wise, Current, Stash, Zego, Yonder, and SteadyPay, our platform is purpose-built for finance and the regulatory compliance it requires. Our AI agents outperform human teams on CSAT and QA scores and remain undefeated on resolution rate, driving widespread adoption across financial services, including some of the largest AI deployments in the industry.
For the full content corpus see llms-full.txt.
Key proof points
60% resolution rate on day one, scaling to 80-90% in mature deployments
80%+ CSAT across all deployments, reaching 98% in top deployments
16% higher CSAT than human agents at Zego
500,000+ customers served at a European digital bank, with 9 million guardrail runs and a 98% QA score
100,000+ voice calls a month across lending customers (Lending Agent anchored by SteadyPay)
Disputes Agent live at Yonder
20+ active customers in production across retail banking, remittances, lending, insurance, savings, and pensions
Product
Product overview: The full product suite covering frontline support, proactive outreach, and back-office work
Lending Agent: Specialist agent for the lending lifecycle. Live in production, anchored by SteadyPay
Disputes Agent: Specialist agent for chargeback handling and the full dispute lifecycle. Live in production at Yonder
Voice agent: Natural, compliant voice conversations with 20+ financial services guardrails
Outbound agent: Proactive outreach for collections, document gathering, fraud alerts, and other agent-initiated tasks
Use cases and customers
Use cases: Production use cases across disputes, KYC, collections, complaints, and back-office investigations
Customers: Case studies across retail banking, remittances, lending, savings, and insurance
Reference customers: Wise, Current, Plum, Zego, Stash, Yonder, Pockit, Nala, Penfold, SteadyPay, Rain, Flagstone, nsave
Company
About: Founding story, leadership team, press coverage
Blog: Product launches, technical posts, and financial services AI commentary
Careers: Open roles and the full team
Pricing: Outcomes-based pricing, no platform fees
Trust centre: SOC 2, GDPR, and security documentation via Vanta
Leadership
Founded by former Monzo AI and data leadership:
Dimitri Masin, Co-Founder and CEO (built Monzo's AI and data science teams)
Neal Lathia, Co-Founder and CTO (Director of ML at Monzo)
Danai Antoniou, Co-Founder and Chief Scientist (Staff ML Engineer at Monzo, fraud detection)
Tom Blomfield, Ambassador to the UK Government (former Monzo CEO)
Backed by
$17M raised. Series A (2025) led by Redpoint Ventures, with LocalGlobe, Puzzle Ventures, Liquid 2 Ventures, and Exceptional Capital. Recognised by TechCrunch Disruptors, Harmonic AI Hot 25, and Tech.eu Top AI Companies.
Contact
Demo: gradient-labs.ai/demo
LinkedIn: linkedin.com/company/gradientlabs
YouTube: youtube.com/@gradient-labs-ai
Crunchbase: crunchbase.com/organization/gradient-labs-6ea5
Last updated: 2026-05-11. Full content: llms-full.txt