Use cases
Transaction monitoring
Verify suspicious transactions with customers automatically, before the case reaches a human.
Tags
AI Agent
Back office
Outbound
Channel
Voice
Chat
Category
Fraud
Industry
Retail banking
Remittances
What it does
When a transaction is flagged, the review window is narrow. Customers with legitimate transactions are blocked. Unverified fraud alerts sit in a queue. Manual outreach to get a yes or no from the customer is slow and inconsistent.
The Gradient Labs AI agent contacts customers automatically when a flagged transaction needs confirmation. It verifies their identity, collects their response, and closes the case in the fraud management system.
The alert queue clears faster, without adding headcount to the fraud ops team.
How it works
The agent picks up flagged transactions and inspects the details: amount, date, counterparty, payment reference. If the purpose of the transaction or source of funds isn't clear from the data alone, it reaches out to the customer to ask.
It then reviews the customer's transaction history for patterns: typical frequency, size, common counterparties, geographic behaviour, and balance trends.
It compares the flagged transaction against that baseline to decide whether it's genuinely anomalous. The agent then accepts or rejects the transaction with documented reasoning.
See it in action
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