We’re Gradient Labs

Hello! We are Gradient Labs, a London-based AI startup founded in mid-2023.

We are building an operating system of AI agents that automate manual, repetitive work.

We are starting with customer support. Having worked within Ops at companies experiencing exponential growth, this is an area that is close to our hearts. It is painful to scale while ensuring that quality remains high; it is challenging to automate—particularly in regulated, risk-averse environments—because question-answering bots only skim the surface of the problem.

We do not believe in AI as a co-pilot: true, scalable, high quality automation will come from spending time supervising, evaluating, and course-correcting the work of AI agents, rather than being nudged by AI recommendations. So the practices that are common today need to be redefined: giving companies deep insight and control of the quality, observability and safety of work that is automated is at the core of what we’re building alongside the AI agents themselves.

As of April 2024, we’re working with eight design partners that span fintech, insure tech, online marketplaces, food delivery, travel, and crypto. Many of them are household names in their home countries. We’re also grateful to be funded by Local Globe and many wonderful angel investors who are former colleagues, friends, and family.

The current idea for this blog is for it to be a small window into what is happening behind the scenes of a sub-10 person startup that is on the verge of going live for the first time. Or, think of it as what you’d hear us talk about if you randomly joined us for a 30 minute coffee. If that sounds like your thing, subscribe to receive our updates below.