Use cases
Conversational onboarding
Convert applicants in the moment. Answer questions mid-application, fix stuck verification, and guide each customer to an open account.
Tags
AI Agent
Frontline
Channel
Voice
Chat
Category
Account handling
Onboarding
Industry
Lending
Retail banking
Insurance
Remittances
Investment & trading
Crypto
What it does
Long onboarding journeys are necessary, but tedious for customers. Applicants tend to drop off at predictable moments, like when they aren’t sure if their document type is eligible, or when they simply get confused by one of the questions. Typical AI agents require the customer to re-share context and often can’t give the guidance they need, while human support means waiting in a queue, and by the time a person replies the moment has usually passed. Most teams fall back on re-engagement to bring back abandoners, which recovers some completions, but for most applicants the intent has already cooled. Gradient Labs conversational AI onboarding agent sits alongside your onboarding flow and converts in the moment. It answers questions about eligibility, fees, and timelines as they come up, resolves stuck uploads and verification steps, keeps each applicant moving with a clear next step, and guides them through to completion.
How it works
The agent is available throughout the flow on chat or voice, with the applicant's progress and product in context. When an applicant asks what a step is asking for, for example why a proof of address was rejected or what counts as a valid selfie, it answers in the moment and points to the exact next action. If a step fails (a document won't upload, a selfie check keeps rejecting, a field won't validate), the agent diagnoses the problem and gets the applicant through it rather than leaving them to retry blind. If an applicant stalls, it confirms what's complete, explains what's left, and nudges the next step, through to first deposit or funding where that's the finish line. If a question crosses into regulated advice, it routes to your team. Every conversation is logged against the application.
See it in action
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